An analysis of 7,556 one- and two-star Google reviews across eight US metros shows that negative tenant sentiment is rarely about the physical building. A language model classified 82.6% of the low ratings as operational issues with how the business is run, while only 15.6% cited physical repairs and property condition. For property managers who assume maintenance defects drive bad reviews, the full breakdown offers a clear reality check: salesroadmaps.com/property-…
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